Back to top anchor

Brought to you by Health New Zealand | Te Whatu Ora – Southern and WellSouth primary health network

Open main menu Close main menu
Open search Close search
Open search Close search
Search this site:

CareHQ Online Doctors

Services A-Z

On this page

    With CareHQ you’re only a few taps away from an online Doctor (GP) or nurse consultation. We help connect you with trusted medical care, quickly — 7 days a week, 7am‑9pm, anywhere in New Zealand. What’s more, CareHQ costs less than traditional urgent after‑hours care services.
    CareHQ is a virtual consultation service that provides Kiwis of all ages with a convenient and easy to use online consultation with a General Practitioner (GP) or nurse – when they can’t see their regular GP and need an appointment now or after-hours.

    It's easy to book online at carehq.co.nz or download our App directly by clicking the buttons below. 

    Download the CareHQ app | CareHQ NZ

    Frequently asked questions about what you can use CareHQ for. See a GP from anywhere. CareHQ NZ.

     

    Practitioners

    • Dr Reza Jarral

      Dr Reza Jarral

    • Dr Anna Proverbs

      Dr Anna Proverbs

    • Dr Julie Holden

      Dr Julie Holden

    • Dr Christine Rushton

    • Dr Mohan Chitgopeker

      Dr Mohan Chitgopeker

    • Dr Caroline Shepherd

    • Dr Catherine Chan

    • Dr Sarah Rance

      Dr Sarah Rance

    • Dr Jennifer Poortman

    • Dr Karen Wong

    • Dr Firdaus Wan Abd Aziz

    • Dr Hannah Jenkins

      Dr Hannah Jenkins

    • Dr Ivy Chen

    • Dr Nelia Lourens

    • Dr Mary Anne Trimber

    • Dr Benjamin Ling

    • Dr Carolyn McKenzie

      Dr Carolyn McKenzie

      General Practitioner - Vocationally Registered

    • Dr Carlijn Hoedemaker

    • Dr Deborah Barber

    • Dr Isadora Ekawati

    • Dr Hamish Seton

    • Dr Georgina Kaye

    • Dr Gillian Kearon

      Dr Gillian Kearon

    • Dr John Irvine

    • Dr Anna Fischer

    • Dr Nitin Darbarwar

    • Dr Madeleine Wells

    • Dr Sophie Sharpe

    • Dr Lynette Dunn

    • Dr Lorna Wallace

    • Dr Mathanki Vivekananda

    • Dr Di Richardson

    • Dr Simon Wynn Thomas

    • Dr Shareefa Jumaye

    • Dr Ravindra Barapatre

    • Dr Yirui Zhang

      Dr Yirui Zhang

    • Dr Thomas Moore

    Staff

    General Manager - Brett Butler
    Clinical Medical Officer - Dr Reza Jarral
    Clinical Director - Dr Firdaus Aziz
    Operations Manager - Jenny Lee
    Marketing Manager - Jackie Shaw
    Practice Manager - Rachel Halford
    Lead Nurse - Charlotte Roberts,
    Practice Nurse - Adrian Abano

    Services Provided

    Services Provided

    Adult and Child Medical Care

    The CareHQ doctor who sees you has gone through extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. A CareHQ GP can help treat most medical needs, sicknesses or injuries from a common cold, contraceptive options or concerns, migraines, repeat scripts for your pharmacy through to acne, health counselling and off-work certificates. In short, most things you'd normally see a GP for.  As a telehealth service, CareHQ might not be right for all medical conditions.  For complex health issues that are ongoing, and you have been seeing your enrolled GP clinic about, your CareHQ GP may ask you to reach out to your GP clinic for continuity of care and safety. If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately. Check out our FAQ’s for more information.

    A virtual consultation is not appropriate for driving medicals, medical procedures and specialist clinics other than those advertised.

    Injury Management

    CareHQ GPs can review and sign off a return-to-work assessment for an injured employee, getting them back to work as quickly as possible.  The employee's return to work plan can be uploaded with ease for the GP to assess and approve after discussion with the injured employee.

    International Visitor and Student

    For visitors to New Zealand, who are not enrolled at a practice and far from an urgent care facility, CareHQ can provide medical support.  They can create an NHI, provide a prescription or refer to a specialist.

    Prescriptions

    That’s just one of the reasons why CareHQ is so convenient. At your GP consultation we will send your prescription to your preferred pharmacy.

    There may be some circumstances when we are unable to provide a prescription for a medication in a virtual consultation due to New Zealand regulations.

    Your prescribing clinician may offer a short-term script of up to 30 days' worth of medication for long-term conditions, and only 7 days for controlled drugs or drugs of potential misuse (such as sedatives and hypnotics). Prescribing is at the discretion of your CareHQ Doctor or Clinician. Full terms and conditions are available on our website.

    Lab Tests

    CareHQ GPs can refer you on for lab tests if they think appropriate. For complex health issues that are ongoing, and you have been seeing your enrolled GP clinic about, your CareHQ GP may ask you to reach out to your GP clinic. During your consultation, your healthcare provider will determine whether any tests or investigations are necessary to manage your condition. They may choose to decline any tests that are suggested by other healthcare professionals if they are deemed unnecessary or require ongoing follow-up to interpret the results or do not follow best practice guidelines. This approach is taken to ensure the best possible outcome for the patient. It is important to note that if the CareHQ health care provider recommends any investigations, the patient may be charged for them. Therefore, it is the patient's responsibility to confirm with their respective insurance provider whether the investigation will be covered. CareHQ cannot be held responsible for any costs incurred. If you require further clarification, please contact care@carehq.co.nz for further advice before undertaking the investigation.

    Minor Accident Care

    CareHQ GPs can deal with most minor accident care. If they are not able to deal with an injury, or if the injury needs an in-person visit, for continuity of care and safety, they will refer on to the appropriate service. ACC forms can be completed for ACC related injuries.

    Radiology

    CareHQ can send you for X-Rays and Scans and follow up with your results. You may be asked to book a second appointment if further treatment or investigation is required.

    Nurse Clinics

    A CareHQ registered nurse can support you if you require an off-work certificate, have a UTI, a STI, or for non-urgent medical advice.  A nurse may also be able to assist with a follow up to, or question from, a recent consult with a CareHQ GP.  Patients must be over 5 years of age.

    Referrals

    If our CareHQ GP feels tertiary care is recommended, referring to public and private specialists is an option.

    Telehealth Consultation

    A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

    Service types

    • Telehealth consultations - anyone can access
    • Video consultations

    Fee comment

    • $79.95 For a standard consultation when booked direct through CareHQ
    • $79.95 For an after-hours consultation when booked direct through CareHQ
    • $79.95 For an international visitor consultation when booked direct through CareHQ
    • $129.95 For an injury management consultation when booked direct through CareHQ
    • Southern Cross members GP appointments are available to Southern Cross members free of charge between the hours of 7am and 7pm ("Standard Medical Consultation") when they are booked via the My Southern Cross app. Subject to change. Terms and conditions apply.

    This information has been provided by healthpoint.co.nz, helping people better understand and use New Zealand health services. Healthpoint and Te Whatu Ora Southern do not endorse or adopt the information or materials provided by any of the service providers, and accept no responsibility or liability for any errors, omissions, offers or details in any such information or materials.

    Back to top

    More menu anchor

    Connect with us

    Emergency contacts

    After hours and emergency
    111

    Call Healthline
    0800 611 116

    Call or text Talkline
    1737

    In a mental health emergency call
    0800 46 78 46

    Call the National Poisons Centre
    0800 764 766

    Call Safe to Talk helpline or text 4334
    In the case of sexual harm
    0800 044 334

    Call the Family Violence Information Line
    0800 456 450

    Copyright © Health New Zealand | Te Whatu Ora - Southern